GOODframe is great with your privacy and we’ve got your back when it comes to your style and those all-important personal details. Our customers are super important to us, which means protecting our customers by keeping their personal data and information secure at all costs is a main priority. We know the world of data security can be tricky (and a little boring), but we want you to be fully clued up on everything you need to know when it comes to your personal information and how it’s used. Consider this your guide to all things privacy related.

​

GOODframe commit to protecting your privacy. We promise this by ensuring:

1. Your data will only be used to benefit you and your shopping experience.

2. You have our word that we’ll treat and protect your data like it’s our own.

3. Upmost transparency by keeping you updated with what you need to know.

4. We won’t keep your data for no reason. If we don’t need them, we’ll delete them

​

HOW WE GET YOUR INFO

Most of the information you, the customer, provide us with happens when you’re engaging with us and our brand. This could be from anything from browsing the site, to purchasing and registering for an account.

When creating and registering an account, you may provide us with personal information including your name, email address, delivery address, phone number, credit card details, date of birth and other general marketing preferences.

We may also receive information from you via you entering one of our competitions, participating in any feedback questionnaires around your shopping experience with us, or from any communication you may have with our customer services team.

​

WHAT YOU'RE USING (DEVICE INFORMATION)

When it comes to the technology you’re using to shop with, we collect device specific information which can include the model, operating system, unique device identifiers and mobile network information

​

WHERE YOU ARE (LOCATION)

 When shopping or engaging with our services we may use your IP address or location services from your device to geo-locate your approximate location. We do this to ensure we’re providing you with a relevant and optimum shopping experience with regards to everything from showing you the correct prices for your country, delivery methods and address options.

 

​

GETTING YOUR FRAMES TO YOU (DELIVERY)

It goes without saying that we use your address and contact data to ensure we can deliver all the must-buy products you purchase with us to your front door as soon as possible. We will also drop you emails to provide you with updates on your order. On this, we also share selected information with our trusted courier partners, so they can also keep you updated on your parcels progress.